What our Clients Say
Reviews
We recently had Rochester Bath and Kitchen remodel of our main bathroom that was still sporting a 70's look. The process from start to finish exceeded expectations. We started with Dan who is one of the owners to design our new bathroom. He was super helpful and very patient. The two installers Jeff and Rich showed up on a Tuesday to start the job. From laying down drop covers to protect our carpeting to vacuuming at the end of each day you would hardly know they were there. The roll off dumpster arrived an hour after they did and was picked up an hour before they left on Friday when they completed the job. Their craftsmanship and attention to detail was outstanding. Jeff kept me informed and answered any questions that I had throughout the project. While they weren't the cheapest they were competive within range of the other estimates we received and brought tremendous value to the table. They have a great product showroom and products,they showed up when they said they would and completed the work in the time frame indicated resulting in a stress free experience. You could tell that this is a company that has their act together. I would highly recommend them if you are redoing a bath or kitchen.
Once again, Rochester Bath and Kitchen transformed a drab room into a beautiful space! RBK designed and remodeled our master bathroom, kitchen, sunroom and now laundry room. The pictures speak for the quality craftsmanship, professional business acumen and thoughtful and generous care! I highly recommend ROchester Bath and Kitchen for your next project!
My parents had their bathroom redone. They are very pleased with the shower that was installed. The men that did the work, did a wonderful job and worked extremely well together.
The best company I've ever used. Very satisfied with their work
We are absolutely thrilled with the work Rochester Bath and Kitchen did on our bathroom. Tom helped us from the beginning showing the products that would work for us and explaining how everything would hit seamlessly in our existing bathroom. Donny and Steve were extremely knowledgeable in the installation process and did a great job. We would highly recommend Rochester Bath and Kitchen to anyone.
Rochester Bath and Kitchen upgraded our old tub with a beautiful walk-in shower. The fit, finish, and end result are beyond our expectations! The entire experience with Rochester Bath and Kitchen was extremely professional. Noelle did a great job with design recommendations, the install crew was neat, clean, and did an exceptional job. We couldn't be happier!!
Rochester Bath and Kitchen recently remodeled two of our bathrooms. The design process went smooth with help from our designer Noelle. It was a one stop process with a wide variety of in-house products to select from. The project was scheduled, and they arrived on the date selected. Mike and crew were very professional and kept us informed of the progress of the project. Any issues were dealt with and promptly resolved. I would recommend Rochester Bath and Kitchen for your remodeling projects.
We had a complete remodel of our bathroom. Wayne and Nick were prompt, courteous, proffessional and outstanding with their workmanship as were the entire staff who worked with us.We would highly recommend Rochester Bath and Kitchen!
Rochester Bath and Kitchen did an outstanding job from start to finish. Don was great on the initial appraisal and quote, and provided reasonable and helpful suggestions for our bathroom project.
Wayne, the foreman, on the project, was assisted by Nick. Both were punctual and respectful of our home. They always left the area clean at the conclusion of the day. Wayne is extremely knowledgeable and there is no doubt his experience is the reason our project went off without a hitch. The detail these guys put into their work is incredible. They did an outstanding job and I highly recommend them.
Wayne, the foreman, on the project, was assisted by Nick. Both were punctual and respectful of our home. They always left the area clean at the conclusion of the day. Wayne is extremely knowledgeable and there is no doubt his experience is the reason our project went off without a hitch. The detail these guys put into their work is incredible. They did an outstanding job and I highly recommend them.
We are so excited to be working with these folks during our kitchen remodel. In the beginning phases right now.
Rochester Bath & Kitchen did an awesome job on our tub to shower conversion. Our design consultant, Dan is knowledgeable and was considerate of our needs and budget.
The remodeling team, Donny, Rich and Jeff are experienced craftsmen with an attention to detail that deserves an extra gold star!
Kudos to them for their patience living with their high strung assistant for two days.
The remodeling team, Donny, Rich and Jeff are experienced craftsmen with an attention to detail that deserves an extra gold star!
Kudos to them for their patience living with their high strung assistant for two days.
Rochester Bath & Kitchen was great to work with. We had them do the tub in our upstairs bathroom a year ago, and had them do our kitchen this year. We were very pleased with their work and their cleanliness throughout. Communication was very good, and their workers are very knowledgeable. I would, and have recommended them to several people.
We heard nothing but great things about Rochester Bath and Kitchen from friends who used them for both kitchens and bathrooms and decided to give them a try for a (almost) full kitchen remodel. Lights, cabinets, granite countertops, sink, stovetop, etc. We opted to keep the existing tile floor and install the backsplash ourselves. Many changes required half the kitchen to be stripped to the studs to remove old soffits and lighting.
The design process went very smoothly, having many options to choose from that met our house's style. We were able to quickly settle on some great looking cabinets, and able to model previews to feel comfortable with what we chose.
It took a while for all of the ordered items to be available for an install, but we were not in a hurry.
The work the small install crew did was highly professional. Top notch craftsmanship. (I've never seen such perfect trim work) They cleaned up at the end of the day and prevented dust and dirt in the rest of the house by sealing off the work area. Zero issues or complaints with the result! Very happy with how everything went and how it looks.
The design process went very smoothly, having many options to choose from that met our house's style. We were able to quickly settle on some great looking cabinets, and able to model previews to feel comfortable with what we chose.
It took a while for all of the ordered items to be available for an install, but we were not in a hurry.
The work the small install crew did was highly professional. Top notch craftsmanship. (I've never seen such perfect trim work) They cleaned up at the end of the day and prevented dust and dirt in the rest of the house by sealing off the work area. Zero issues or complaints with the result! Very happy with how everything went and how it looks.
Rochester Bath and Kitchen did a great job installing my new bathroom vanities. If you are looking to do a project in your home I would highly recommend them. I will be going back after the 1st of the year for possibly another project.
Great experience selecting all the things necessary for our bath remodel. Don is a great listener and provides excellent input on the items we needed.
It is so helpful to have a selection of larger pieces...easy to choose from.
It is so helpful to have a selection of larger pieces...easy to choose from.
We are so please with the work that Rochester Bath and Kitchen did in our kitchen. From the estimate to the remodel, Tom and the team were professional and knowledgeable. We will be using them in the near future to remodel our bathroom.
Planned and booked our master bath renovation in October 2022. That was a very positive experience. We were then booked 10 months out, for August 2023. We started right on time, as planned. They were good in communicating the week before start date, and arrived as promised. Flexible and collaborative as we dealt with a last minute complication ( surprise! yellow jacket nest in the wall!) We completed it, as promised, within 5 days of (actual) starting. All the special order plumbing pieces, fixtures, cabinet, countertop were as ordered and ready as needed, no delays or shortage issues. Professional, friendly, good communication all the way thru, very careful to work clean and tidy, They left everything clean every day at end of day. Was it expensive? Yes. Do I believe I could have had same satisfactory experience and somehow saved significantly elsewhere? Probably not. Do I recommend them? ABSOLUTELY, without reservation. Very happy, no post departure problems or concerns.
Having had several remodeling projects done to our home that we have owned for 23 years, we can confidently recommend Rochester Bath & Kitchen (RBK) for your kitchen and/or bath make-over. There are several aspects that set RBK apart from other contractors that we have used over the years. First of all, RBK has outstanding craftsmen who left us with the highest quality of work we have had done to our home - hat tip to Brian, John & Matt, who are all excellent tradesmen. In addition, as inconvenient as the home remodeling process can be, RBK made our kitchen remodel as seamless as possible. My husband works from home full-time and it was easy to have the RBK team working in our home because they are a hard-working, professional group. RBK stayed to the schedule we were provided when the project began, gave us daily updates on the process and progress of the job, asked for our input as the project moved along, and readily made necessary adjustments or changes quickly & efficiently to keep the project on track for the duration of the job. The crew would do a thorough clean up at the end of each day so we could continue to live comfortably in our home during the remodel. Finally, RBK worked with the various vendors (cabinet company, surface vendor, etc.) to coordinate delivery of supplies & installation of all aspects of the project in a timely fashion. We could not be happier with the end results - the quality, design, installation & finishing work are top-notch because RBK has a keen attention to all the details. Our only regret is that we didn't have RBK remodel our kitchen sooner! I have included some after & before shots of our kitchen project. We highly recommend RBK for any kitchen and/or bath projects in your home - you will not be disappointed!
Great work by the entire team at Rochester Bath and Kitchen, from design to scheduling and install. We had our entire kitchen remodeled, and the whole process was very smooth from beginning to end. They are very attentive and detail oriented, and make sure that you are fully satisfied. Fully recommended!
Want to provide a positive feedback for a representative of Rochester Bath and Kitchen Remodeling. Her name is Noelle. Suggest to ask for Noelle when making an appointment. We have met with 5 different reputable companies, and Noelle is clearly the best among all the representatives we have met with! She is a great listener, quickly understood our needs and budget, offered new ideas and options, was very helpful and informative during our visit at the company showroom. Noelle is not pushy at all, but she gave us as much time as we wanted. While a decision on remodeling is typically stressful, it was a pleasure working with Noelle, she is very nice and friendly.
Rochester Bath & Kitchen is amazing. They gutted & renovated 2 bathrooms. Wayne was our foreman. He was soooo knowledgable & skilled. Very organized & able to problem solve. The crew was responsive & on time each morning.
They worked each day & completed job expediently.
HIGHLY RECOMMEND if you want a quality job.
They worked each day & completed job expediently.
HIGHLY RECOMMEND if you want a quality job.
Just had an unpleasant conversation with the owner after I called to follow through with an estimate that we had been waiting for for over 5 weeks. Apparently, the staff we were working with was let go, but there was not follow-up with existing clients. When I tried to speak about some of the concerns I had in hopes of getting reassurance moving forward I was quickly interupted multiple times and asked to go and look at the reviews on Google. My mother-in-law also had a bad experience with her shower where water often lands on the floor. She had been told she could pay an additional amount to fix the issue.
We contracted with them a replacement of a shower-bath combo. Everything worked smooth and professional. It now looks as good as the one in their showroom. I highly recommend them.
Rochester Bath and Kitchen is a top notch organization! No matter who we worked with everyone friendly, professional and respectful. There was even a hiccup with one of our countertops and we are getting a replacement. There was no push back that it was something we did nor were we made to feel like we did anything wrong. I would recommend them to anyone looking. Our bathrooms look amazing and I still can't believe it's mine! I Love it!!
4/10/23 I had a walk in shower installed. Excellent job. I rate them 10 out of 10. Sloped ceiling was not a problem for them. They took out the old tub and fixed the gap between it and the floor. They plunged my drains, fixed the tiles that had to come out and left my bathroom and hallway clean. Awesome job. I would refer everyone to them. Nancy in Irondequoit
They did a wonderful job remodeling my bathroom. Donnie and Steve were very professional.
They worked neatly. I’m very pleased with the results.
They worked neatly. I’m very pleased with the results.
Rochester Bath and Kitchen recently renovated my main bath and powder room. From day one, this Company's customer service was exemplary. They exhibit old fashioned customer service. Dan was very informative when I was choosing the fixtures (so many choices!) and did not try to upsell. Becky and Jim were helpful and pleasant when I called the office with questions before the installation. The installers were very skilled and accommodating. They were also respectful of my home and condominium complex. My new bathrooms are absolutely beautiful! A big thank you to Dan, Jeff and Rich!
We've had Rochester Bath and Kitchens remodel our kitchen and master bathroom. We were highly satisfied with the design help and professional installation. They completed both projects quickly and cleaned up every day. It was nice to see the products and options in one place. Very responsive service after the job was complete on minor issues.
We had our guest bathroom remodeled and Rochester Bath & Kitchen did a fantastic job! Most importantly to us, Donnie and Matt took the time to listen to all our questions and answer them fully. Great craftsmanship, and very respectful of our property! We couldn't be happier with the result and look forward to having our primary bath remodeled soon!
Our experience with Rochester Bath and Kitchen Remodeling was excellent. The design was guided, but totally customizable. The installation was professional, on time, and on budget.
Rochester Bath and Kitchen did a tub-to-shower conversion for us which we're very happy with. Our salesperson, Karen) was knowledgeable, responsive, patient, and low-pressure as we worked through our choices of design and materials. We requested that the actual plumbing work on the job be completed by a licensed plumber (who did the work as promised).
The installation crew did a great job and were easy to work with. When the head installer (Jeff) noticed a defect in the finish of one of the shower doors (which we wouldn't have seen), he called it to our attention and ordered a replacement. The caddy we ordered also didn't fit due to the spacing of the studs.
I assumed they'd want me to just hold back a few hundred dollars, but before we could even have that conversation Jeff said I should hold back $1,000 which was much more than the cost of the replacement door and caddy. So while we waited for the parts we had no worries that they'd put off finishing the job promptly (which they did). We're enjoying our safe and beautiful new shower.
The installation crew did a great job and were easy to work with. When the head installer (Jeff) noticed a defect in the finish of one of the shower doors (which we wouldn't have seen), he called it to our attention and ordered a replacement. The caddy we ordered also didn't fit due to the spacing of the studs.
I assumed they'd want me to just hold back a few hundred dollars, but before we could even have that conversation Jeff said I should hold back $1,000 which was much more than the cost of the replacement door and caddy. So while we waited for the parts we had no worries that they'd put off finishing the job promptly (which they did). We're enjoying our safe and beautiful new shower.
RB&K did a bathroom remodel for me recently and I could not be happier. Highly recommend! The whole process of visiting the showroom, matching your tiles, hardware, etc. was all smooth and professional. The job started and ended on exactly the dates promised. I absolutely love my new walk in shower! Really the best in the local business!
We just went through a massive main floor renovation with the expert help and vision of Rochester Bath in Kitchen. From the creative design suggestions to the minutest detail of construction, each crew worked masterfully to complete the work in a timely fashion. Knowledgeable, efficient, and exceptionally clean and tidy, the workers left the house daily in excellently condition. It was truly a pleasure working with them and seeing the miraculous change as a result. I’ve also done two full bathroom renovations with them as well. I could not be happier with the results and highly recommend using them.
The entire process was very smooth. Mike helped us design the new bathroom and he was very helpful throughout the process. Rich and Jeff were very tidy and skilled. Overall, love the new bathroom.
The employees were very pleasant right from the beginning to end. Due to the floor being replaced the toilet and to be taken out. Since this is the only bathroom in the house the men worked very hard all day to make sure that I had a workable toilet by the end of the day. They returned the next day to complete the job. I would definitely recommend this company.
I had a bathroom vanity replaced and the two men that came were pleasant and efficient. They cleaned up well and I very little paint touch up to do. This is the second time I used this business in my current home and I would definately reccommend Rochester Bath and Kitchen to anyone who would like to update their home.
We had our kitchen remodeled by Rochester Bath & Kitchen. I cannot say enough about this wonderful company. They far exceeded our expectations. This company has the best employees! All were friendly and are all true professionals. Karen did a great job designing the kitchen. It is exactly what we asked for. We met with several other companies but, by far, this company was the best. All of the employees are true craftsmen.
No shortcuts were ever taken. John, Matt, Justin did a beautiful job on installing the cabinets and moldings. Evan did an exceptional job on the backsplash. I'm sure I am forgetting to mention others but all of the employees we dealt with were wonderful. The plumbers and electricians were all exceptional as well. Thanks to Jim and all your wonderful employees!
No shortcuts were ever taken. John, Matt, Justin did a beautiful job on installing the cabinets and moldings. Evan did an exceptional job on the backsplash. I'm sure I am forgetting to mention others but all of the employees we dealt with were wonderful. The plumbers and electricians were all exceptional as well. Thanks to Jim and all your wonderful employees!
In April this company did a comple bathroom remodeling in my house. My old bathroom had a bath tub and now has a walk-in shower. All work was done in three days, Mike and Scott displayed a superb craftsmanship and they were always on time, courteous and professional. All the material used was of the highest quality. Thank you for my new bathroom, I truly enjoy using it.
RBK was phenomenal from beginning to end. From the design stage to the finishing stage they were perfect, professional, punctual and attentive. They completely gutted our entire kitchen, installed all new cabinetry, lighting, plumbing, counters and backsplashes. They moved an entire doorway to accommodate a design request. Every person we came in contact with was just outstanding and impressive in terms of their knowledge base. From Karen who designed our kitchen and with GREAT patience answered our 100 phone calls with questions, changed minds and updates, to Kristina who was the master scheduler of the tens of workers we had in our home working; from John and Mike who were unbelievable Jacks of All Trades site managers and were able to make on the spot decisions to improve our kitchen, to Quon our plumber, Nick the tile installer, Scott the electrician and their amazing drywall mud crew. There were others who also did a great job as well we just can't remember the names of everyone; it was hard to keep track of all the names. We shopped around four other contractors before landing on RBK and found their pricing to be highly competitive; but the tipping point for us was Karen's ability to produce three different designs for our kitchen for us to choose from, all devised from our feedback and on the site visits. Her attention to our likes and dislikes and creative approach to space was amazing. Our new kitchen has literally transformed our whole first floor of our house as every room on the ground floor connects to it. RBK travels with our highest recommendation.
We used Rochester Bath & Kitchen for a shower remodel. We had our heart set on solid surface shower (I hate tile grout) walls and already had Onyx brand countertops in a separate part of our bathroom, so we also wanted that or something similar for our shower. After visiting a couple other showrooms in the area, and contemplating doing the job myself, we visited RB&K. We showed up without an appointment and it wasn’t an issue, one of the owners was super helpful and got us set up with Don for measurements and an estimate. Don was awesome to work with, he showed up on time, was incredibly patient with us when picking our materials, color, and configuration. Being patient is key, because my wife and I are incredibly picky and can be a little indecisive at times. When we decided to move forward they were true to their word on timing, they actually exceeded their estimate, but we had to hold off because we weren’t ready for them and they couldn’t have been more understanding about it. We NEVER felt rushed by anyone. Install went great! Our installer Bryan was also just like Don. He was super professional, patient, and the attention to detail was incredible. Thank god I didn’t try to do this myself!!!
RB&K isn’t going to be the cheapest place around, but this is 100% one of those times where you get what you pay for. I would not hesitate to work with them again. In fact my wife and I have already discussed having them do our other bathroom in a few years.
RB&K isn’t going to be the cheapest place around, but this is 100% one of those times where you get what you pay for. I would not hesitate to work with them again. In fact my wife and I have already discussed having them do our other bathroom in a few years.